Privacy policy
Thank you for visiting our website.
Our website respects your privacy and strives to protect your personal data. To learn more, please read our Privacy Policy below.
This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also outlines the procedures we have in place to safeguard your information. Finally, it details the choices you have regarding the collection, use, and disclosure of your personal data. By visiting our website directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information relating to you are used only as described in this Privacy Policy. We will collect information only when necessary or directly relevant to our dealings with you.
We will retain your data in accordance with the law or for the purposes for which it was collected.
You can browse the website without providing any personal data. Your personal identity remains anonymous throughout your visit to the site and is only revealed if you have a personal account on the site that you access using your username and password.
We may need to collect your information if you wish to place an order for an item from our site
We collect, store, and process data necessary to track your purchases from our website, to address any potential claims that may arise later, and to provide you with our available services. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details, or bank account details.
We use the information you provide to process your orders and to provide you with the services and information offered on our website that you request. Furthermore, we will use the information you provide to manage your account with us, to verify your online financial transactions, to audit website downloads, to identify website visitors, and to develop and personalize website page designs and/or content for users. We also conduct various demographic research projects and send you relevant or requested information, such as information about products and services, unless you have opted out of being contacted about them. We will contact you via email to provide details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, please opt out at any time.
(We may share your name and address with a third party for the purpose of delivering your order (for example, a delivery person or supplier).
Our international network's agent manages online financial transactions. You must provide accurate and truthful information to the agent or website, and you should keep it updated and notify us of any changes.
We may store details of your current order on our website, but for security reasons, we cannot retrieve them directly. By logging into your account on the website, you can view information and details of your past and upcoming orders. You can also manage your address details, bank details, and any newsletters you have subscribed to. You must also commit to maintaining the confidentiality of your personal data and not make it available to any unauthorized third party. We are not liable for any misuse of passwords unless such misuse is due to our error
Other Uses of Your Personal Information
We may use your personal information for surveys and market research, with your consent, for statistical purposes, while ensuring its complete confidentiality. You have the right to opt out at any time. We do not share any responses with any third party. Your email address will only be disclosed if you choose to participate in competitions. We keep survey responses completely separate from your personal email.
We may send you information about us, our website or other websites, our products, sales, offers, newsletters, and other related information about our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the "unsubscribe" link in any email sent to you. We will stop sending you this information within seven business days (every day except Friday, Saturday, and national holidays throughout the Arab Republic of Egypt) of receiving your notification. We will contact you if any information is unclear.
We may use some data, while maintaining full privacy and confidentiality on the site, for other purposes, including verifying users' locations and tracking their visits to the site or links in emails they subscribed to, and providing this anonymized data, which does not allow for your actual personal identification, to third parties such as publishers. However, this data will not lead to your personal identification (because it is anonymized).
Competitions
For any competition, we use data to notify winners and advertise our offers. You can find more details about the terms and conditions of participation for each competition individually.
Third Parties and Website Links
We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions related to this Privacy Policy. For example, we may use a third party to help us deliver products to you, receive payments from you, use it for statistical and marketing research purposes, or assist our customer service team. We may also need to share information with a third party to protect against fraud and reduce credit risk. If our company or part of it is sold, we may be required to transfer our databases, which include your personal information.
Except as otherwise provided in this Privacy Policy, we will not sell or disclose your personal data to any third party without your prior consent unless necessary for the purposes set out in this Privacy Policy or if required to do so by law.
The website may contain third-party advertisements, links to other websites, or frames from other websites. Please note that we are not responsible for the privacy policies of any third party or the content of those policies applied on other websites. Furthermore, we are not responsible for any third party to whom we transfer your data in accordance with this privacy policy.
Cookies
Accepting cookies is not a prerequisite for visiting the website. However, we would like to point out that the "Cart" functions on the website cannot be used, nor can any item be ordered, without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the website. Your browser stores these files on your computer's hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you are on or about to visit the website.
We use cookies to ensure your comfort when browsing this website (for example, to remember your identity when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can configure your browser to reject cookies, but this will limit your use of the site. Please be assured that our use of cookies does not contain any personal or private information and is virus-free. If you would like to learn more about cookies, please visit http://www.allaboutcookies.org, or if you want to know how to delete them from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html. This site uses Google Analytics, a web analytics service provided by Google. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer.
Google will transmit the information generated by cookies about your use of this site (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the site, to report to the site operators about site activity, and to provide other services related to site activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if that third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that you may not be able to use the full functionality of this website. By using this website, you consent to Google using your data as described and for the purposes detailed above.